Skip to main content

KI-141

Email notifications of manual workflow task assignments cannot be muted

Created date

06/06/2025

Updated date

07/01/2025

Status

Done

Related work item

PLTFM-3438

Description

The Mute notifications for this workflow checkbox in the Start Workflow modal does not work for manual workflow stages.

Affects version(s)

Scientific Publications Cloud Fall '24 & Spring '25

Impacted capabilities

N/A

Steps to reproduce

  1. Create a Workflow Stage (mvn__CM_Workflow_Stage__mdt) metadata record.

    1. Keep the Initial Stage (mvn__CM_Initial_Stage__c) field unchecked (i.e., leave as false).

    2. Keep the Final Stage (mvn__CM_Final_Stage__c) field unchecked (i.e., leave as false).

    3. Check the Manual Stage (mvn__CM_Manual_Stage__c) field (i.e., set to true).

  2. Create a Manual Stage Activity (mvn__CM_Workflow_Stage_Activity__mdt) metadata record.

    1. On the Workflow Stage (mvn__CM_Workflow_Stage__c) field, select the Workflow Stage metadata record created in step 1.

  3. Ensure that the PP Task Assignment (PP_Task_Assignment) Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) metadata record is enabled.

    1. Confirm that the Active (mvn__CM_Active__c) field is checked (i.e., set to true). Modify as needed.

  4. Create a new Document (mvn__CM_Document__c) record.

    1. Add a document collaborator.

    2. Start the workflow that contains the manual workflow stage created in step 1 and workflow stage activity created in step 2.

      1. Check the Mute notifications for this workflow checkbox.

Notice that an email notification is still sent to the document collaborator informing them of the task assignment.

Workaround

There is no known workaround.

Fix version

Scientific Publications Cloud Fall '24 Hotfix 5 (1.38.2.3) & Spring '25 Hotfix 2 (2.5.0.4)

Resolution notes