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KI-147

Users get other users' task assignment Salesforce notifications when tasks are assigned to multiple users at the same time

Created date

10/28/2025

Updated date

10/28/2025

Status

Backlog

Related work item

PLTFM-3583

Description

When multiple users on a document are assigned one or more tasks at the same time, all of the users who are assigned a task will receive all of the task assignment Salesforce notifications.

For example, if a workflow is started and only one task is assigned to one user, then only that user will get a notification for the task. This is expected and correct behavior.

However, if a workflow has one task for two users, then both users will receive a notification for both of the task assignments. Likewise, if a workflow is started and creates three tasks for three different users, then all three users will get a notification for each of the three tasks. These behaviors are unexpected and incorrect because users are subsequently receiving notifications about task assignments that are not relevant to them.

This issue only applies to the Salesforce notifications for internal users and does not happen for email notifications.

Affects version(s)

Medical Information Cloud V16

Impacted capabilities

Regulated Content Cloud

Steps to reproduce

  1. Log in as an admin.

    1. Create a document.

    2. Add two users to the document: User 1 and User 2.

    3. Start a workflow that has at least two tasks: Task 1 and Task 2.

    4. Assign Task 1 to User 1 and assign Task 2 to User 2.

  2. Log in as User 1.

    1. Notice that this user received a notification for Task 1 with their name on it. This is expected and accurate behavior.

    2. Notice that this user also received a notification for Task 2 with User 2's name on it. The task assignment is correct, but the notification is unexpected.

  3. Log in as User 2.

    1. Notice that the same issue that happened to User 1 occurred to this user as well.

Workaround

There is currently no workaround. However, you can turn notifications off for task assignments on the Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) custom metadata type.

Fix version

Resolution notes